Hideez Authentication Service (EN)
  • Hideez Authentication Service for Enterprises
    • Release notes
    • Key features of the Hideez Authentication Service in 5 minutes
  • Quick Start Guides
    • Hideez Authenticator Mobile app guide
    • Hideez Key guide
    • Passkey guide
    • FIDO Security Key guide
      • Activation FIDO key and setting PIN code
    • Quick Start Guide for subscriptions
      • Hideez Security Key
      • Hideez Authenticator App
      • Passkeys
    • Guide for Hideez Enterprise Server on Cloud
      • Passkeys
      • Mobile app
      • Hideez Key
  • Use cases
    • Hideez Authenticator Mobile App
      • Passwordless PC login
      • Password-based PC login
      • SSO login to Webservises (FIDO2) via mobile app
        • Using Hideez Authenticator as your passwordless authentication method for SSO
      • Using Hideez Authenticator as your two-factor authentication method for SSO
      • OTP generation by Hideez Authenticator App for 2FA
      • RDP login by Hideez Authenticator App
      • Remote PC lock
    • Hideez Key
      • Proximity Lock
      • Proximity Unlock
        • Unlock PC by Hideez Dongle Touch (Tap-and-Go)
      • Proximity settings (guide for admin)
      • Automatic RDP Launch and Logon
      • Password manager and OTP generator
      • OTP manager for two-factor authentication
    • FIDO Security Key
      • SSO login to Web Servises via Hardware Key (FIDO2)
      • Passwordless PC Login to Entra ID (Azure AD).
      • Using Hideez Key as U2F security key for your two-factor authentication
      • Other vendors' hardware keys
    • Passkey
      • SSO login to Web Services (FIDO2) via Passkey and Hideez Server as Identity Provider
    • Emergency blocking of all computers
    • Employee's account disabling
  • Hideez Enterprise Server
    • Hideez Enterprise Server
    • Glossary
    • Hideez Server Architecture
    • Deployment
      • Database installation
        • MySQL on Windows
        • MySQL on Linux
        • Microsoft SQL Server on Windows
        • Microsoft SQL Server on Linux
      • HES deployment
        • Windows
        • Linux
        • Docker
        • Deployment without Internet access
        • Troubleshooting
      • HES update
        • Windows
        • Linux
        • Docker
      • Publishing on-premises HES for remote users
    • Administration
      • How to change the password for an administrator account?
      • How to recover a forgotten admin password?
      • Adding an admin account
      • Deleting an admin account
      • How to enable two-factor authentication at the Hideez Enterprise Server?
      • Authorization on the HES server via a FIDO key
      • Platform authentication on the HES server
      • Connecting Linux server to Active Directory
      • Setting Hideez Server parameters
      • Configuring DNS server
      • Setting up a Proxy for Mobile App Access to HES
      • How to create and set Hideez Key Access Profiles
      • How to manage companies and departments?
      • How to manage Positions?
      • Enable load balancing
      • Data Protection
    • Dashboard
      • Information about the server
      • Information about employees
      • Information about devices
      • Workstations Information
    • Employees
      • How to add an Employee?
      • Employees management
      • Employee management with Active Directory
    • Workstations
      • How to add and approve Workstations?
      • Workstations management
      • Workstation Profiles
      • Use Proximity Unlock Workstations
    • Hardware Vaults
      • How to add Hideez Key into the Server
      • Assign a key to the user
      • Remove the key from the Employee
      • Set a profile for a Hardware Vault
      • How to see an RFID code on the Employee key?
    • Accounts
      • Creating personal employee accounts
      • Creating shared employee accounts
      • Personal account management
      • Shared account management
      • Accounts backup and restore
      • How to work with the account template?
    • Keys Management
      • Keys Statuses
      • Transition to Reserved status
      • Keys Activation mechanism
      • Cancel issuance of Hideez Key (Reserved -> Ready)
      • Transition to Suspended status
      • Transition to Locked status
      • Transition to Deactivated status
      • Transition to Compromised status
      • Removing the Locked status
      • Wipe procedure
      • Delete key from Hideez Server
    • Audit
      • Workstation events
      • Workstation Sessions
      • Summaries
    • Single Sign On settings
      • How to get employee licenses
      • Enabling Single Sign-On (SSO) for Employees
      • User settings
    • Configuring SAML Protocol
    • Configuration OIDC (OpenID Connect)
  • Hideez Server Integration
    • Microsoft Entra ID
      • Import and Sync Users from Entra ID
        • Administrator-Initiated Manual Password Changes
        • User-Initiated Password Changes
    • Active Directory (On-Premises)
      • Import and Sync Users from Active Directory (On-Premises)
        • Administrator-Initiated Manual Password Changes
        • User-Initiated Password Changes
        • Active Directory (On-Premises) Access and Rights Delegation
    • SAML integration
      • ASA AnyConnect VPN
      • Citrix services
      • Fortinet services
      • GitHub Enterprise
      • GitLab on premises
      • Google Workspace
      • Microsoft Exchange for Authentication via SAML
        • ADFS Installation
      • Okta
      • Oracle Business Intelligence Enterprise Edition (OBIEE)
        • Step 1: Configure the Identity Provider — Hideez Enterprise Server (HES)
        • Step 2: Configure the Service Provider — Oracle Access Manager (OAM)
        • Step 3: Register Oracle Access Manager (OAM) in Hideez Enterprise Server (HES)
        • Step 4: Configure Directory Services and Web Infrastructure
        • Step 5: Configure Oracle Business Intelligence Enterprise Edition (OBIEE) for Single Sign-On (SSO)
    • Open ID Connect integration
      • Hideez Server as an External Authentication Method for Microsoft Entra ID via OIDC
      • OKTA (OIdC)
    • WS-Federation integration
      • Configure Exchange Outlook Web Application and Exchange Admin Center
  • Hideez Client App
    • Hideez Client deployment
      • Installation of the Hideez Client Application
      • Deploying Hideez Client MSI via GPO (Group Policy Object)
      • Configuration app
      • Uninstall Hideez Client app
      • Uninstalling via GPO
      • Upgrade Hideez Client
      • Downgrade Hideez Client
    • Application interface
      • General Settings
      • Logon settings
      • Aditional settings
      • Configuring hotkeys
    • Account management
      • Account creation
      • Editing an Existing Account
      • Deleting your account
    • Shortcuts
    • Remote Vault connection
    • Mobile Authenticator
  • Hideez Authenticator App
    • Quick overview
    • Admin guide
      • Setup for PC login scenario
        • Passwordless PC Login Setup
          • Configuring an Active Directory Certification Authority
          • Hideez Enterprise Server setup for passwordless login
          • Setting Up Passwordless Workstation Login with Entra ID
        • Password-based PC login Setup
      • Setup for SSO login scenario
    • User guide
      • Mobile App Primary Setup
      • App enrollment on Hideez Server
        • Enroll the application on Hideez Server for SSO
          • SSO enrollment (admin account)
          • SSO enrollment (user account)
        • PC Authorization Enrollment
          • Enrollment for Passwordless PC Authorization
            • Passwordless account re-enrollment
          • Enrollment for Password-based PC Authorization
            • Account roaming
      • Login with Hideez Authenticator
        • SSO login
        • PC login
          • Offline passwordless login
          • Login to the remote PC via RDP
      • PC lock
      • OTP generation
      • Software key disabling
        • PC logon disabling
        • SSO logon disabling
      • Service operations
  • Hideez Key (Enterprise Edition)
    • Hideez Key (Enterprise Edition)
    • Technical Specifications
      • Technical specifications Hideez Key 3
      • Technical specifications Hideez Key 4
    • Principles of operation
    • Device Layout
    • Battery maintenance
    • Hideez Key modes
    • How to update the Hideez Key (Enterprise) firmware
    • How to enter credentials with the Hideez Key
    • How to unlock PC
    • Key for Physical doors
  • Product Updates
    • Product updates
    • Hideez Enterprise Server updates
    • Hideez Key firmware updates
    • Hideez Client updates
    • Hideez Authenticator updates
  • API
    • Hideez Enterprise Server web API
  • FAQ
    • How-to's
      • How to add an Employee?
      • How to add personal user account on HES?
      • How to assign Hideez Key to a user?
      • How to activate Hideez Key?
      • How to unlock Hideez Key on HES?
      • How to unlock PC with Hideez Key?
      • How to setup proximity PC unlock?
      • How to use Hideez Key on remote PC?
      • How to enroll the Hideez Authentication app on HES for SSO?
      • How to login on HES with Hideez Authenticator?
      • How to enroll the Hideez Authentication app for PC login?
      • How to login to PC with Hideez Authenticator?
      • Enable QR Code Display for Hideez Authenticator on the Lock Screen of a Windows Remote Workstation
    • Hideez Client App
      • What do I do if I see the message "Connection failed. Trying to re-bond device"?
      • What do I do if the connection with the HES server cannot be established?
      • What should I do if the Password Manager menu item is not displayed?
    • Hideez Enterprise Server
      • How to view logs at Hideez Enterprise Server?
    • Setting Up Gmail with HES
    • Hideez Authenticator
      • QR code is not displayed at the credential provider on my PC
      • I have registered successfully but cannot login
      • What do I do if I changed domain and cannot login now
      • Does the Hideez App collect or transmit data from the phone to third parties or services?
    • Hideez Key
      • What physical conditions are dangerous for the Hideez Key?
      • Is the Hideez Key allowed on planes?
      • How to enable FIDO2 passwordless authentication with Microsoft Azure AD for use with Windows 10-11
  • Documentation portal
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  1. FAQ
  2. Hideez Client App

What do I do if the connection with the HES server cannot be established?

Hideez Client App – Connection with the HES Server

PreviousWhat do I do if I see the message "Connection failed. Trying to re-bond device"?NextWhat should I do if the Password Manager menu item is not displayed?

Was this helpful?

a) Check that the server address is correct.

In case of changing the server address, do not forget to change the server address in the Hideez Client interface. Go to the Settings > Hideez Enterprise Server fill in or change the HES server address and click Save.

If you don't know the HES server address - ask your Administrator.

b) Check that the Hideez service is running, restart it.