Wipe - procedure for cleaning the Hideez key from all data.
After Hideez Key is transferred to the Deactivated status, it is enough to try to connect it (make a tap about the dongle) and the key will be cleared from all data and it will go into the Ready status.
Run the Hideez Device Maintenance Application file.
Utility for Hideez Key's maintenance is already in the folder of the installed Hideez Client. The latest stable version of Hideez Client you can find here.
Program Files > Hideez > Client > Hideez Device Maintenance Application
Check if the BLE indicator is green. If it is not - try to put dongle more accurately.
Click Select firmware file and choose right file. For this you need previously download on your PC from this page.
Make checkbox "Automatically start uploading device firmware" is off.
Turn on Hideez key. To enable, you should press the button, the device will switch to pairing mode.
Tap the Hideez key on the Bluetooth dongle.
You will see the red button Wipe - click on it.
Confirm your action.
The button on the key will start blinking yellow. Press and hold it (15 seconds). In Hideez Device Maintenance app, a green checkmark will appear next to the key number. The wipe was successful.