User Guide (first steps with Hideez Client)
We assume that
Your Administrator:
- installed Hideez Client on your computer
- specified the server address in the Client's settings
- added Primary Account to unlock your PC
You:
- set up Hideez Key operation on an unlocked PC
If not, please Download the Client App for Windows and install it.
After installing the Hideez Client App on your Windows computer, you will see the icon in the taskbar. Click on it and launch the application.
To enable the Hideez key, you must press the button.
Insert the Dongle to the USB-port. If it is possible, do not use a USB hub.
Possible issues: The Hideez key does not turn on - replace the battery, please. You have already turned on Hideez key - it is ok, you can skip this step.
After launching the Hideez Client, you will see a screen:
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Please check if the Server and Dongle indicators are green.
Possible issues:
Dongle indicator is red - try pulling out and reinserting the dongle or choose another USB-port.
The Server indicator is red - please follow this instruction.
The Server indicator is yellow - ask your administrator to approve your workstation.
You need to touch dongle with the Hideez Key for 1 or 2 seconds.
During the first connection of the Hideez Key to the computer, it is necessary to go through the pairing (bonding) procedure: press the button that blinks green.
The next time you connect this Hideez Key to this computer, this procedure is not required.
Possible issues: Didn't press the button in time - You have to press the button when the button is flashing green. There are three attempts to confirm the bonding by pressing the button; during each attempt, the key will flash green. If you missed this moment and did not press, then after three attempts, the key stops flashing green, and you need to tap the dongle again.
Concurrently with the Hideez Key, the administrator should give you an activation code. It can be sent in an e-mail or communicated in another way. Enter this 6-digit numeric code in the activation code field and click Confirm.
Possible issues:
Entered an incorrect code - you have three attempts to enter a code. If all of them were incorrect, then the Hideez key will be blocked, and you need to contact the administrator.
The input window disappeared, and you see GetActivationCodeTimeout error - you need to enter the activation code at a particular period; if you did not do this, the window disappears, and you will see the GetActivationCodeTimeout error. You need to tap the dongle again.
After you go through the activation procedure, you will see such a screen.
You see the Vault Settings section, but the yellow lock and red indicators show that the Hideez key storage has not been loaded yet.
You need to click on the lock icon.
You need to press the button on HK to confirm authorization.
Depending on the settings that the administrator will set for you, the Hideez Client will regularly request you to enter the PIN code or press a button to make sure that you are using the key.
Now you can access the accounts which administrator adds for you to the Hideez key. You can't change or see passwords; you can only use them. The Cloud icon indicates such accounts.
Do this step only if you already have an account to unlock your PC on your Hideez key.
Now you are ready to try how you can unlock your PC with Hideez key. Please, lock your workstation, for example, by pressing Win+L, you will see such a screen.
You need to touch dongle with the Hideez Key for 1 or 2 seconds.
Now you are ready to move forward and explore other options of the Hideez key.