What do I do if I see the message "Connection failed. Trying to re-bond device"?
Hideez Client App – Connection failure
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Hideez Client App – Connection failure
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If the Hideez Client App shows you this message "Connection failed. Trying to re-bond device..." while touching the dongle with a Hideez Key, then try the following:
Stop the Service. Go to Task Manager > Services
Right-click on the line Hideez Service and Stop.
Please, close Device Maintenance Application if it is open now.
Go to C:/Program Data/Hideez/Sevice/Bonds and delete the file corresponding to the mac address of your key. For example, if your key has a mac address of E8:53:AA:23:BB, the file will be named BB-8A-23-AA-53-E8.hbf.
Update firmware if needed. Follow this instruction.
Run the Service. Go to Task Manager > Services. Right-click on the line Hideez Service and Start.
Try to connect Hideez Key to the Hideez Client again.