Email notifications are not coming

If you chosen Gmail as your mail server and you don't get the email notifications from HES, please, try next guide:

  • Then open the "Security" tab > "Signing in to Google" section

  • Add any convenient 2-Step Verification method (for example, OTP or security key)

  • Then go back to the "Security" tab > "Signing in to Google" section

  • Choose "App passwords" option

  • Choose from the "Select app" dropdown option "Other (Custom name)"

  • Enter application name ("HES") and click "Generate" button

  • To the appsettings.json file add created password:

"EmailSender": {
"Host": "",
"Port": 587,
"EnableSSL": true,
"UserName": "",
"Password": "<generated password>"

How to enable logging before HES starts (Windows)

In case there is no logs folder in the HES location, please, follow next steps:

  1. Open web.config file at the 'C:/Hideez/HES' folder and check if stdoutLogEnabled="true". If not - set it "true" and save changes.

  2. Restart HES from the IIS. It may turn on logging and the log file will appear at the "C:/Hideez/HES/logs".

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