Troubleshooting

Email notifications are not coming

If you chosen Gmail as your mail server and you don't get the email notifications from HES, please, try next guide:

• Go to the myaccount.google.com

• Then open the "Security" tab > "Signing in to Google" section

• Add any convenient 2-Step Verification method (for example, OTP or security key)

• Then go back to the "Security" tab > "Signing in to Google" section

• Choose "App passwords" option

• Choose from the "Select app" dropdown option "Other (Custom name)"

• Enter application name ("HES") and click "Generate" button

• To the appsettings.json file add created password:

"EmailSender": {
"Host": "smtp.gmail.com",
"Port": 587,
"EnableSSL": true,
"UserName": "[e-mail]",
"Password": "<generated password>"
}

How to enable logging before HES starts (Windows)

In case there is no logs folder in the HES location, please, follow next steps:

1. Open web.config file at the 'C:/Hideez/HES' folder and check if stdoutLogEnabled="true". If not - set it "true" and save changes.

2. Restart HES from the IIS. It may turn on logging and the log file will appear at the "C:/Hideez/HES/logs".