Cancel issuance of Hideez Key (Reserved -> Ready)

Hideez Enterprise Solution – Cancel issuance of Hideez Key

After you have assigned the Hideez Key to an employee and he has switched to the Reserved status, you can decide to revoke this key for various reasons:

1. An employee was fired or changed position in the company.

2. The employee did not receive the key, and the package with it was lost

3. There is a suspicion that someone has intercepted the key and performed some actions on it, etc.

In cases 1 and 2, you can return the inactive button to the Ready status.

In case 3 - transfer the key to the Compromised status.

Types of statuses – Reserved

Option 1. The employee did not try to connect the Hideez Key

Step 1

Remove the Hideez Key in the Reserved status from the employee.

Hideez Client – Remove Hideez Key

Step 2

Confirm the deletion.

Hideez Enterprise Server – Deleting hardware vault

Step 3

Hideez Key will be displayed in the Hardware Vaults list in the Ready status.

Hideez Enterprise Server – Ready status

Option 2. Hideez Key has not been activated yet, but it already has an established connection with this computer

Step 1

Remove the Hideez Key in the Reserved status from the employee.

Hideez Enterprise Server – Remove Hideez Key

Step 2

Confirm the deletion.

Hideez Enterprise Server – Deleting Hideez Key

Step 3

Hideez Key will be displayed in the Hardware Vaults list in the Deactivated status.

Hideez Enterprise Server – Deactivated status

Cleaning procedure - Wipe will be executed the next time the Hideez Key is connected in the Deactivated status. If Wipe is successful, the Hideez Key status will change to Ready.

Hideez Enterprise Server – Ready status

Then it can be assigned to a new user. If an automatic wipe procedure fails and Hideez Key remains in the Deactivated status - you need to use the manual Wipe procedure.