Administrator-Initiated Manual Password Changes
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This guide describes how administrators can manually change or generate a new password for a domain user in Hideez Enterprise Server.
Manual password management is required when automatic password updates are not configured, or when immediate, one-time intervention is needed.
Before manually changing a user's password, ensure the following conditions are met:
The user must have a Hideez Key with one of the following statuses: , , or .
An employee contacts IT support after being locked out of their domain account due to a forgotten password. The administrator needs to manually reset the password in Hideez Enterprise Server to restore access.
The administrator opens the Employees section, finds the user, and clicks Edit Password.
A temporary password is manually set or a new strong random password is generated.
The new password is updated in the user's Active Directory account.
When the Hideez Key is connected to the workstation, the new password is securely written to the key.
The user logs in using the Hideez Key and can change their domain password through the Hideez Client interface.
Step 1: Open the user profile
Navigate to the Employees section in Hideez Enterprise Server.
Select the target user and click Edit Password.
Step 2: Edit the account password
Click Edit password, type the new password, confirm it, and then click Save.
