Administrator-Initiated Manual Password Changes

Overview

This guide describes how administrators can manually change or generate a new password for a domain user in Hideez Enterprise Server.

Manual password management is required when automatic password updates are not configured, or when immediate, one-time intervention is needed.

Prerequisites

Before manually changing a user's password, ensure the following conditions are met:

  1. The user must have a Hideez Key with one of the following statuses: "Ready", "Active", or "Reserved".

Use Case: Resetting a Forgotten Password for a Domain User

An employee contacts IT support after being locked out of their domain account due to a forgotten password. The administrator needs to manually reset the password in Hideez Enterprise Server to restore access.

Flow:

  • The administrator opens the Employees section, finds the user, and clicks Edit Password.

  • A temporary password is manually set or a new strong random password is generated.

  • The new password is updated in the user's Active Directory account.

  • When the Hideez Key is connected to the workstation, the new password is securely written to the key.

  • The user logs in using the Hideez Key and can change their domain password through the Hideez Client interface.

Important: After changing the password manually, neither the user nor the administrator will be able to view or retrieve the new password.

Steps for Manual Password Change

Step 1: Open the user profile

  • Navigate to the Employees section in Hideez Enterprise Server.

  • Select the target user and click Edit Password.

Step 2: Edit the account password

Click Edit password, type the new password, confirm it, and then click Save.

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