# Removing the Locked status

{% embed url="<https://youtu.be/VhjgSznCcc0>" %}

This status means that Hideez key is locked at the hardware level due to entering an incorrect PIN or activation code. The user cannot work until the device is unlocked.&#x20;

![](/files/-MFl9xiUArf4PM7956bk)

When trying to connect a key in Locked status, the user will see the following message in the client:

![](/files/-MFolSD_5gEkoFWuHRnE)

#### Step 1

The employee should inform about this situation to the administrator in any convenient way.&#x20;

#### Step 2

The administrator should find the user key in **Hardware Vault** section, make sure that it is in the status Locked, click on it and click on the **Activate vault** button.

![](/files/1MfVXQAryI2fZ7E7LNpz)

Then administrator need to confirm action by pressing **Activate** button.

![](/files/-MFosbDtCcPUXMbP8RgR)

#### Step 3

After activation Hideez key transferred from **Locked** status to **Suspended**.

![](/files/9I1R6w6o2OVncHsZl7lx)

Administrator need to inform activation code to the employee. Click the **Activation code** button.

![](/files/-MFowVRYuvl3qbWsKpZw)

You, as administrator,  can send the code to the employee's e-mail (if added to the employee) or communicate it in any convenient way outside the system.&#x20;

After this, your task as an Administrator is completed. The user will have to enter the activation code when trying to connect the Hideez Key. As soon as activation is completed successfully, Hideez Key status will be Active.


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