Troubleshooting

Email notifications are not coming
If you chosen Gmail as your mail server and you don't get the email notifications from HES, please, try next guide:
Go to the myaccount.google.com​
Then open the "Security" tab > "Signing in to Google" section
Add any convenient 2-Step Verification method (for example, OTP or security key)
Then go back to the "Security" tab > "Signing in to Google" section
Choose "App passwords" option
Choose from the "Select app" dropdown option "Other (Custom name)"
Enter application name ("HES") and click "Generate" button
To the appsettings.json file add created password:
"EmailSender": {
"Host": "smtp.gmail.com",
"Port": 587,
"EnableSSL": true,
"UserName": "[email protected]",
"Password": "<generated password>"
}
How to enable logging before HES starts (Windows)
In case there is no logs folder in the HES location, please, follow next steps:
1.Open web.config file at the 'C:/Hideez/HES' folder and check if stdoutLogEnabled="true". If not - set it "true" and save changes.
2.Restart HES from the IIS. It may turn on logging and the log file will appear at the "C:/Hideez/HES/logs".

Deployment without Internet access

HES update

Last modified 2mo ago