How to update Hideez Key (Enterprise) firmware

Hideez Key (Enterprise version) – Updating the firmware

Utility for Hideez Key's maintenance is already in the folder of the installed Hideez Client.

You can find the latest stable version of Hideez Client here.

You need admin rights on the computer to run this utility.

Note! Hideez Device Maintenance Application works only on PC with installed Hideez Client.

Navigate to Program Files > Hideez > Client > Hideez Device Maintenance Application

Updating firmware in single mode

Step 1

Run the Hideez Device Maintenance Application file and check if the BLE indicator is green. If it is not - try to put dongle more accurately.

Step 2

Click Select firmware file and choose right file. To do this, you must first download it to your computer from this page.

Checkbox "Automatically start uploading device firmware" is active by default. Leave it active if you are sure that you need to update the firmware. If you are not sure, you can uncheck this box, check the current version of your firmware, and then press the Update button if necessary.

Step 3

Tap the device on the Bluetooth dongle. The upload process will start.

If you are updating a Hideez Key that has never been used, then you need to turn it on, wait until it starts flashing blue, tap on the dongle, wait for the green flashing light, and confirm it by pressing. The update process will start.

If you are using a Hideez Key that has never been used on the PC where you are trying to perform the firmware update process, you need to wait for the green blinking after tapping on the dongle, confirm it by pressing. The update process will start.

You can read more about the modes of the key and watch the videos here.

Watch a video on how Hideez Key works during the update.

If you are updating a Hideez Key that has never been used, you need to turn it on, wait for it to flash blue, then touch the dongle, wait for the green color to flash, confirm by pressing, and then the firmware update process will start.

If you are using Hideez Key, which has never been used on the PC on which you are trying to perform the firmware update process, then after touching the dongle you need to wait for the green blinking, confirm by pressing, and then it will start. firmware update process.

If during the blinking green light you do not press the button within 15 seconds, pairing will not occur, and the Hideez Client application will not be able to work with the Hideez Key. To re-pair, you need to do a long press again.

Step 4

Wait for the process to complete. This may take a few minutes.

Updating firmware in parallel mode

If you have several Keys you can update them in parallel mode. Just tap one Hideez Key after another on the dongle and wait.

Note! Hideez Key functionality is unavailable during the firmware update.

Video manual

Watch a video on the firmware update procedure.

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