Run the Hideez Device Maintenance Application file and check if the BLE indicator is green. If it is not - try to put dongle more accurately.
Click Select firmware file and choose right file. For this you need previously download on your PC from this page.
Checkbox "Automatically start uploading device firmware" is active by default. Leave it active if you are sure that you need to update the firmware. If you are not sure then you can off this checkbox, check the current version of your firmware, and then press the Update button if needed.
Tap the device on the Bluetooth dongle. You will see the process of uploading firmware.
If you are updating a Hideez Key that has never been used, then you need to turn it on, wait until it starts flashing blue, then tap on the dongle, wait for the green flashing, confirm by pressing, and then the firmware update process will start.
If you are using a Hideez Key that has never been used on the PC where you are trying to perform the firmware update process, then after tapping on the dongle, you need to wait for the green blinking, confirm by pressing and then the firmware update process will begin.
You can read more about the states of the key and watch the videos here.
Watch a video on how Hideez Key works during the update.
If the Hideez Key device has not yet been used with this workstation, then the first time you need to pair Hideez Key with Dongle. During pairing, Hideez Key periodically blinks (lights up) with a green LED. To confirm, you need to perform a short press on the button. Watch the video.
If you don’t click on the button within 15 seconds, the pairing will not take place and the Hideez Client App will not be able to work with Hideez Key. To re-pair, you must re-execute a long tap.
Wait until process will be finished. It may takes a few minutes.
Updating firmware in parallel mode
If you have several Keys for the update you can do this procedure in parallel mode. Just tap one Hideez Key after another for the dongle and wait.
Please be aware! Hideez Key functionality unavailable during the firmware update.
Watch a video on how the firmware update procedure occurs.