User Guide – first steps with the Hideez Client (for PCs without internal Bluetooth)
First Steps with the Hideez Client
Hideez Dongle can work in two modes:
In this mode, Windows can use its usual driver for Bluetooth and you can connect any Bluetooth devices as usual in Windows Bluetooth Settings page.
In this case, Hideez own driver for the Bluetooth dongle is used and if your PC do not have internal Bluetooth you cannot connect any Bluetooth Devices as usual on the Windows Bluetooth Settings page.
We assume that
- installed Hideez Client on your computer
- specified the server address in the Client's settings
- added account to unlock your PC
- set up Hideez Key operation on an unlocked PC
Insert the Hideez Dongle into the USB-port.
Go through the steps to update the firmware of your Hideez Key to the latest version using Quick Update mode.
After installing the Hideez Client App on your Windows computer, you will see the icon in the taskbar. Click on it and launch the application.
To enable the Hideez key, you must press the button.
Possible issues: The Hideez key does not turn on - replace or recharge the battery. You have already activated the Hideez key, you can skip this step.
After launching the Hideez Client, you will see a screen:
Dongle indicator is red - try pulling out and reinserting the dongle or choose another USB-port.
The Server indicator is red - please follow this instruction.
The Server indicator is yellow - ask your administrator to approve your workstation.
You need to touch dongle with the Hideez Key for 1 or 2 seconds.
During the first connection of the Hideez Key to the computer, it is necessary to go through the pairing (bonding) procedure: press the button that blinks green.
The next time you connect this Hideez Key to this computer, this procedure is not required.
Possible issues: Didn't press the button in time - You have to press the button when the button is flashing green. There are three attempts to confirm the bonding by pressing the button; during each attempt, the key will flash green. If you missed this moment and did not press, then after three attempts, the key stops flashing green, and you need to tap the dongle again.
Concurrently with the Hideez Key, the administrator should give you an activation code. It can be sent in an e-mail or communicated in another way. Enter this 6-digit numeric code in the activation code field and click Confirm.
Entered an incorrect code - you have three attempts to enter a code. If all of them were incorrect, then the Hideez key will be blocked, and you need to contact the administrator.
The input window disappeared - you need to enter the activation code at a particular period; if you did not do this, the window disappears, and you need to tap the dongle again.
After you go through the activation procedure, you will see such a screen (if your administrator set the access profile).
You see the Vault Settings section, but the yellow lock and red indicators show that the Hideez key storage has not been loaded yet.
You need to click on the lock icon and follow the screen guide.
Now you can access the accounts which administrator adds for you to the Hideez key. You can't change or see passwords; you can only use them. The Cloud icon indicates such accounts.
Now you are ready to try how you can unlock your PC with Hideez key. Please, lock your workstation, for example, by pressing Win+L, you will see such a screen.
You need to touch dongle with the Hideez Key for a few seconds.
Also you can setup your mobile authenticator app and login by scanning the QR code on the lockscreen.